Privacy Policy

Privacy Policy

Last updated: May 18, 2026

Lumii Studios operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience.

Lumii Studios is powered by Shopify, which enables us to provide our website, checkout, payment processing, order management, and related services.

This Privacy Policy describes how Lumii Studios collects, uses, shares, and protects your personal information when you visit our website, use our services, make a purchase, contact us, sign up for marketing, or otherwise interact with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, use, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing our website or services, you acknowledge that you have read this Privacy Policy and understand how your information may be collected, used, and disclosed.

1. Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another person.

Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with Lumii Studios, where you live, and what laws apply, we may collect or process the following categories of personal information:

Contact Information

This may include:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Contact preferences

Payment & Financial Information

This may include:

  • Payment card information

  • Billing details

  • Transaction details

  • Payment confirmation

  • Refund information

  • Financing or payment-plan information, if applicable

Payment information may be processed by Shopify, payment processors, financing providers, or other third-party payment services. Lumii Studios does not store full payment card numbers directly on our systems.

Account Information

This may include:

  • Username

  • Password

  • Account settings

  • Order history

  • Saved preferences

  • Security information

Transaction Information

This may include:

  • Products you view

  • Products you add to cart

  • Products you purchase

  • Products you return, exchange, cancel, or inquire about

  • Past transactions

  • Checkout activity

  • Shipping and fulfillment information

Communications With Us

This may include information you provide when you:

  • Contact customer support

  • Submit a return request

  • Ask a product question

  • Submit a form

  • Respond to a survey

  • Leave a review

  • Communicate with us by email, text message, website form, or social media

Device Information

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Network information

  • Unique device identifiers

  • General location information

  • Cookie and tracking technology data

Usage Information

This may include information about how you interact with our website and services, such as:

  • Pages viewed

  • Links clicked

  • Products browsed

  • Time spent on site

  • Cart activity

  • Checkout behavior

  • Email and marketing interactions

  • Website navigation patterns

2. Personal Information Sources

We may collect personal information from the following sources:

Directly From You

We collect information you provide when you:

  • Place an order

  • Create an account

  • Contact us

  • Submit a form

  • Sign up for emails or text messages

  • Request support

  • Leave a review

  • Participate in promotions or surveys

Automatically Through Our Website

We may collect information automatically when you visit or use our website through cookies, pixels, tags, analytics tools, and similar technologies.

From Shopify and Service Providers

We may receive information from Shopify and other service providers that help us operate our store, process payments, fulfill orders, manage customer support, analyze website activity, prevent fraud, and provide marketing services.

From Partners or Third Parties

We may receive information from business partners, advertising platforms, analytics providers, social media platforms, shipping carriers, financing providers, and other third parties, where permitted by law.

3. How We Use Your Personal Information

Depending on how you interact with Lumii Studios, we may use your personal information for the following purposes:

To Provide, Tailor, and Improve Our Services

We use your personal information to:

  • Process orders

  • Accept payments

  • Fulfill purchases

  • Arrange shipping and delivery

  • Process returns, refunds, and exchanges

  • Manage your account

  • Remember your preferences

  • Provide customer support

  • Respond to inquiries

  • Enable product reviews

  • Improve our website, products, and services

  • Create a more personalized shopping experience

This may include using your information to recommend products, remember items you are interested in, and improve the way Lumii Studios serves customers.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including to:

  • Send promotional emails

  • Send text message marketing, if you have opted in

  • Send product updates

  • Share offers and promotions

  • Show online advertisements

  • Retarget visitors who viewed products or added items to cart

  • Measure the performance of advertising campaigns

  • Personalize marketing based on your activity with Lumii Studios

You may opt out of marketing emails by using the unsubscribe link in our emails. If you receive text message marketing from us, you may opt out by following the instructions provided in the text message.

Even if you opt out of promotional messages, we may still send non-promotional messages related to your orders, account, shipping, customer support, returns, or other service-related matters.

Security and Fraud Prevention

We may use your personal information to:

  • Authenticate accounts

  • Process secure payments

  • Detect fraud

  • Prevent unauthorized transactions

  • Protect our website and customers

  • Investigate suspicious activity

  • Enforce our terms and policies

  • Maintain a safe shopping experience

If you create an account, you are responsible for keeping your login credentials secure. We recommend that you do not share your password or account access with anyone.

Communicating With You

We may use your personal information to:

  • Respond to your questions

  • Provide customer support

  • Send order confirmations

  • Send shipping updates

  • Send delivery notices

  • Follow up on return or refund requests

  • Notify you of important account or policy updates

Legal and Compliance Purposes

We may use your personal information to:

  • Comply with applicable laws

  • Respond to legal requests

  • Cooperate with law enforcement or government authorities when required

  • Participate in legal proceedings

  • Enforce our Terms of Service, Privacy Policy, Return Policy, or other policies

  • Protect our rights, property, customers, and business

4. How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business, operational, legal, or service-related purposes.

These parties may include:

Shopify

Our website and checkout experience are powered by Shopify. Information you submit through our website may be shared with Shopify so Shopify can provide, operate, protect, and improve the services that support our store.

Service Providers and Vendors

We may share personal information with companies that perform services on our behalf, including:

  • Payment processing

  • Order fulfillment

  • Shipping and delivery

  • Customer support

  • IT services

  • Website hosting

  • Cloud storage

  • Fraud prevention

  • Analytics

  • Email marketing

  • SMS marketing

  • Advertising

  • Product reviews

  • Returns and exchanges

These service providers are permitted to use your information only as needed to provide services to us or as otherwise allowed by law.

Business and Marketing Partners

We may share information with business and marketing partners to provide advertising, measure marketing performance, personalize your shopping experience, and promote Lumii Studios products.

Depending on where you live, you may have the right to opt out of certain sharing or processing used for targeted advertising.

When You Direct or Consent to Sharing

We may disclose information when you request, direct, or consent to it. For example, this may happen when you:

  • Use social media features

  • Use a third-party payment option

  • Use a financing provider

  • Ask us to coordinate delivery

  • Participate in a promotion or partnership

Affiliates and Corporate Group

We may share information with our affiliates, related entities, or corporate group, if applicable, for business operations, support, compliance, and internal administration.

Business Transactions and Legal Obligations

We may disclose personal information in connection with:

  • A merger

  • Acquisition

  • Sale of assets

  • Financing

  • Reorganization

  • Bankruptcy

  • Legal request

  • Subpoena

  • Court order

  • Government investigation

  • Enforcement of our rights or policies

  • Protection of Lumii Studios, our customers, or others

5. Relationship With Shopify

Lumii Studios uses Shopify to power our online store.

Shopify may collect and process personal information about your access to and use of our website in order to provide, improve, and protect the services that support our store.

Information you submit through our website may be transmitted to and shared with Shopify and other third parties that may be located in countries other than where you reside.

Shopify may also use certain enhanced features that incorporate data from your interactions with Lumii Studios, other merchants, and Shopify. In some circumstances, Shopify may be responsible for processing your personal information, including responding to certain privacy rights requests.

To learn more about how Shopify uses personal information, you can visit Shopify’s Consumer Privacy Policy at:

https://privacy.shopify.com/en

Depending on where you live, you may also be able to exercise certain privacy rights through Shopify’s Privacy Portal.

6. Cookies and Similar Technologies

Lumii Studios, Shopify, and our service providers may use cookies, pixels, tags, scripts, and similar technologies to collect information about your browsing activity and interactions with our website.

These technologies may be used to:

  • Operate our website

  • Remember your preferences

  • Keep items in your cart

  • Understand website traffic

  • Improve website performance

  • Personalize your shopping experience

  • Measure marketing performance

  • Show relevant advertisements

  • Prevent fraud and improve security

You may be able to control cookies through your browser settings. However, disabling cookies may affect the functionality of our website and checkout experience.

7. Third-Party Websites and Links

Our website may contain links to websites, platforms, applications, or services operated by third parties.

If you follow links to websites that are not operated or controlled by Lumii Studios, you should review their privacy policies, terms, and security practices.

Lumii Studios is not responsible for the privacy, security, content, accuracy, practices, or policies of third-party websites or services.

Information you share on public or semi-public platforms, including social media, may be viewable by other users and may be used by those platforms according to their own policies.

8. Children’s Data

Lumii Studios’ website and services are not intended for children.

We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us through the contact page on our website so we can review and delete the information where required by law.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age, as those terms may be defined under applicable privacy laws.

9. Security and Retention of Your Information

We take reasonable measures to protect personal information. However, no security system is perfect or impenetrable.

We cannot guarantee perfect security, and information transmitted over the internet may not always be secure. We recommend that you do not send sensitive or confidential information through unsecured channels.

We retain personal information for as long as reasonably necessary to:

  • Provide our services

  • Maintain your account

  • Fulfill orders

  • Process returns and refunds

  • Provide customer support

  • Comply with legal obligations

  • Resolve disputes

  • Prevent fraud

  • Enforce our agreements and policies

  • Maintain business records

Retention periods may vary depending on the type of information and the reason it was collected.

10. Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below. These rights are not absolute and may apply only in certain circumstances.

We may decline or limit a request where permitted by law.

Right to Access or Know

You may have the right to request access to the personal information we maintain about you.

Right to Delete

You may have the right to request that we delete certain personal information we maintain about you.

Right to Correct

You may have the right to request that we correct inaccurate personal information we maintain about you.

Right of Portability

You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to another party, where technically feasible and legally required.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on where you live, you may have the right to opt out of the sale or sharing of your personal information or the processing of your personal information for targeted advertising.

If our website provides a privacy choices link, cookie settings, or opt-out tool, you may use those options to exercise your rights.

You may also contact us through the contact page on our website to make a privacy request.

Global Privacy Control

If you visit our website with Global Privacy Control enabled, we may treat this signal as a request to opt out where required by applicable law and where technically possible.

Other than Global Privacy Control, we may not recognize “Do Not Track” signals from browsers or devices.

Managing Communication Preferences

You may opt out of promotional emails by clicking the unsubscribe link in our emails.

You may opt out of promotional text messages by following the instructions provided in the message.

Please note that even after opting out of promotional communications, we may still send you non-promotional messages related to your orders, account, customer support, policy updates, or transactions.

11. How to Exercise Your Rights

You may exercise applicable privacy rights by contacting us through the contact page on our website.

Before responding to certain requests, we may need to verify your identity as permitted or required by law.

You may also designate an authorized agent to submit a request on your behalf, where allowed by law. Before accepting a request from an authorized agent, we may require proof that you authorized the agent to act for you and may still require you to verify your identity directly with us.

We will respond to privacy requests within the timeframe required by applicable law.

We will not discriminate against you for exercising your privacy rights.

12. Complaints

If you have a complaint about how Lumii Studios processes your personal information, please contact us through the contact page on our website.

Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.

13. International Transfers

Lumii Studios, Shopify, and our service providers may transfer, store, and process your personal information outside the country, state, or region where you live.

If personal information is transferred outside the European Economic Area, the United Kingdom, or another region with specific transfer requirements, we or our service providers may rely on recognized legal transfer mechanisms, such as Standard Contractual Clauses or other lawful safeguards, where required.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, business operations, or services.

When we update this Privacy Policy, we will revise the “Last updated” date above and post the updated version on our website.

Your continued use of our website or services after any updates are posted means you acknowledge the revised Privacy Policy.

15. Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any rights available to you, please contact us through the contact page on our website.

Lumii Studios
Website: https://lumiistudios.com